How to Fix Fingerprint not Recognized on Samsung Galaxy Devices
1. Restart your Samsung Galaxy Device
The first thing you should try is to restart your Samsung Galaxy device. Turn it off, and turn it back on after a few seconds. If the fingerprint problem is still bothering you, try the other solutions.
2. Remove Saved fingerprints
To remove the saved fingerprint, go to Settings, Personal, Lock screen & Security, Fingerprints. Now, find the saved fingerprint, tap on it and press and then click on “Remove”. When you are done with deleting, add the fingerprint again.
3. Clear Fingerprint app cache
People who had a problem with the fingerprint scanner successfully solved it once they cleared the Fingerprint app cache. Follow the steps listed below:
* Go to Settings, Applications.
* Tap on Application Manager.
* Click on All.
* Scroll down and find Fingerprint app.
* Tap on it and then click on the option “Clear Cache”.
4. Clear Fingerprint App Data and Force Stop the App
If clearing the cache didn’t solve the problem once again head to Settings, Applications, Application Manager and find Fingerprint app. Tap on it and then click on Clear Data and tap on Force Stop. Once you reset the app, you can add new fingerprints, and hopefully, you won’t have any problems again.
5. Factory Data Reset
In most cases, one of the above-mentioned solutions (restart, removing saved fingerprints, clearing Fingerprint app cache and data) solves the problem. However, if that didn’t make the difference, you can perform a factory data reset. The first thing is to backup your files. After that go to Settings, Backup and Reset, Factory Data Reset, Reset Device and then tap on Delete All.