Filed under: Smart Buddy

Smart: How do I activate/deactivate my roaming feature?

by mistermobile on Sep 5, 2011 at 10:21

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How do I activate/deactivate my roaming feature?

For Postpaid Subscribers:

- To activate/deactivate international roaming via Web Connect:

1. Go to www.smart.com.ph/connect .
2. Register and log-in to Web Connect.
3. Under the Service Activation/Deactivation block, select “International Roaming”.

For Prepaid Subscribers:

- To activate via SMS, text ROAM ONand send to 333.

- To deactivate via SMS, text ROAM OFF and send to 333.

- To activate/deactivate international roaming via SIM Connect:

1. Text Get Menu to 9888 for FREE.
2. Upon downloading, go to SMART Menu and choose SIM Connect menu.
3. Select International Roaming Activation or Deactivation.

- To activate/deactivate international roaming via Web Connect:

1. Go to www.smart.com.ph/connect .
2. Register and log-in to Web Connect.
3. Under the Service Activation/Deactivation block, select “International Roaming”.

* To enjoy seamless roaming service, please maintain a minimum load of P100 while abroad.

Supported countries for Prepaid Roaming:

Armenia, Australia, Austria, Bahrain, Belgium, China, Egypt, Finland, France, Greece, Guam, Hong Kong, India, Israel, Jamaica, Kuwait, Malta, Netherlands, Norway, Oman, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Tunisia, Turkey, UAE, UK, Ukraine, USA

Dialing Procedure:

- While roaming:

Calling a local landline: Dial 0 + Area Code + Tel. No. + Send
Calling a local mobile phone: Dial 0 + Mobile Access Code + Tel. No. + Send

- Making International Calls:

Calling the Phils:
Landline: Dial +63 + Area Code + Tel. No. + Send

- Calling to Mobile Phone:

SMART – Dial +63 + 918 + 7-digit Mobile No. + Send
Others – Dial +63 + Mobile Access Code + 7-digit Mobile No. + Send

- Calling another country:

Dial plus sign (+) + Country Code + Area Code + Tel. No. + Send

Voicemail Retrieval : Dial +639189000100 + send
Emergency Numbers of foreign operator: Dial 112 + Send

- Incoming Calls:

Callers can reach the subscriber by dialing the Mobile No. as if the subscriber is in the Philippines:

Dial 0918 + 7-digit SMART GSM Mobile No. + Send or
Dial +63 + 918 + 7-digit SMART GSM Mobile No. + Send


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Leave a Comment »52 Comments
  • Reply » rhodora October 14, 2011

    hi, i need your help…i have a friend in saudi arabia, she had a SMART ROAMING SIM , she using it almost a year for texting here in the philippines…last week she couldn’t recieve my text and her roaming no. didn’t work at all. I just notice when she called me up, she told me what to do with her roaming , how can she got a new one that she still in saudi…is her roaming no. will work again? please help urgent…thanks , subscriber

  • Reply » maria doris santos November 15, 2011

    hello… pls. help me coz i have a roaming here in saudi but i cannot recieve a text from my family there in the phils… what can i do? my smart roaming # is 09996720957….thank you so much…

  • Reply » Hector December 13, 2011

    Please help me for my problem i dont open my rooming my problem stil now thank u the no.09082921415

  • Reply » shajanie alvarez December 19, 2011

    i want more about smart

  • Reply » Ringo January 26, 2012

    Please help me,before i leave in philippines i did’nt activate my roaming,because i forgot,so what can i do to activate my roaming no.09394785227

  • Reply » tiffany February 11, 2012

    hello smart ,will you please roaming my smart cause i wanted to call my bf in pinas i miss him voice so much …here is my mobile no 09996554664 thx

  • Reply » alma February 21, 2012

    hi..i have a problem..my husbands smart sim was already roaming..when the load reach zero balance..the signal gone..what should we do to make the signal come back?here is the number.09294464531.tnx

  • Reply » tom May 2, 2012

    same problem i had experiencing right now please help me up…i had already a roaming sim and uses it for a couple of years but after coming back here in UAE it works for a month and after that it looses the signal and now still not working.i cant receive any messages…is it because the load expires and the balance reached to zero…please badly needed your help!!!

  • Reply » Jonadith nolasco May 15, 2012

    I want to roaming my talk n txt simcard but it has no network coverage here in oman please i need your help….here is my number 09465333384….tanx…

  • Reply » juvena gaspay June 12, 2012

    hi, i need your help…i have a brother in saudi arabia, he had a SMART ROAMING SIM , he using it almost a year for texting here in the philippines…last week he couldn’t recieve my text and her roaming no. didn’t work at all. I just notice when he called me up, he told me what to do with her roaming , how can he got a new one that he still in saudi…is his roaming no. will work again? please help urgent…thanks , subscriber

  • Reply » SUMMER S, June 21, 2012

    my cell# +639192616111—-sms only

  • Reply » jovita September 1, 2012

    hi, i need your help coz yesterday my roaming was failed, cannot recieve sms anymore, so what will i do, could you pls. activate it again,,

  • Reply » jovita September 1, 2012

    roaming # 09192087358/

  • Reply » mark September 16, 2012

    please activate my smart roaming # 09299501892.

  • Reply » mark September 16, 2012

    activate my smart roaming # 09299501892.

  • Reply » danny benero September 21, 2012

    help me too

  • Reply » Marife October 3, 2012

    I have a problem with my roaming number. It’s been a week since I wasn’t able to receive messages from Philippines even if they have been sending me SMS. My roaming number is 09298501830.

  • Reply » marcelino placido October 13, 2012

    i got a new roaming here in toronto but could not received andsend message kindly activiate pls may roaming no09202393894

  • Reply » chrisan oftana February 1, 2013

    pls.activate my roaming no.09288463664

  • Reply » jovelyn orating February 2, 2013

    09498626614

  • Reply » meriam bie February 6, 2013

    Kindly activate my roaming please…I tried to ROAM ON and send to 333 but i still dont have a signal….09472377269 thanks alot…

  • Reply » mercy tubiera February 18, 2013

    hi, hello! im settle here in Bahrain and i need help for my smart roaming. its always been uncoverage area. what shall i do? i need some assist, please…? thanks a lot…

  • Reply » mercy tubiera February 18, 2013

    here’s my number 09982001182

  • Reply » nelson quintana March 7, 2013

    kindly help me to activate my smart roaming. no.+6391485358569

  • Reply » nelson quintana March 7, 2013

    please help me to activate my smart roaming. no.+639185358569

  • Reply » Evelyn Fonseca April 5, 2013

    Pls. kindly activate my roaming. I’m here in China, my # is 09281830413.. . Its almost 2 wks. sending ROAM ON and send to 333. .But still don’t have a signal.

    • marisol December 28, 2013

      Please help me po kc ung roaming number ko 09983915080 wala signal pagdating ko ng china nung august 11 pero nung nsa hongkong aq may signal..help me please

  • Reply » rick salazar April 20, 2013

    @Ms Evelyn dpat po ginawa nyo 45 mins or ahead of time before departing kayo sa Airport ng PInas iactivate nyo na ang SIM card nyo po habang may signal pa. kase kapag andyan na kayo sa ibang bansa talagang mawawala na ang sgnal nyo po at dina nyo na po ma activate ang SIM nyo for ROAMING….

    idea ko lang po ito kase nangyari na sa akin so bumili nalang ako ng new ROAMING SIM card mismo dito sa USA at salamat may pinoy na store

    GOdbless

  • Reply » aj garces April 26, 2013

    mine was way too different..im glad my wifey got her sim activated and its working..my problem is…she cant use the 2pesos text to the philippines using the access code *133#..CAN SOMEBODY PLEASE HELP US REGARDING THIS?the number is 09993244825..thanks

  • Reply » Daniel Jenica April 29, 2013

    Hi to everybody… I hope somebody could help me with this, I roam my sim card before I left the Philippines actually a day before… But when I arrived in the USA there’s no signal at all for 4months, and my phone is nokia 1112 I know it’s not high tech or something but this is what i brought…. Do anybody think it will work can you help me?

  • Reply » summerboy June 9, 2013

    my sms# +639192616111

  • Reply » User June 15, 2013

    SMART, anu ba naman kayo? ayusin naman ang serbisyo ninyo. Magaling lang kayo mang ubos ng load.. dami nagrereklamo sa roaming,..

  • Reply » User June 15, 2013

    yung akin roaming nakakareceive, tapos after 1 month, hindi na makareceive. May load is always above 100 because of the maintaining balance, tapos wala pa rin.. hindi na talaga nakakatuwa ang smart kahit sa pinas.

  • Reply » Jeanette July 8, 2013

    i cant receive tx from philippines on my roaming takntx sim..im her in Canada

  • Reply » hazel July 12, 2013

    my husband is in saudi arabia and he wasn’t able to recieve my txt messages for almost 5 days.. pls help..

  • Reply » Rose July 30, 2013

    Hi uwi n po ako Thursday pano po mag off ng roaming pls help me

  • Reply » aisha August 17, 2013

    hi how can i activate my roaming in saudi arabia there is no signal .I need your help. my # 09292834293

  • Reply » yule August 27, 2013

    hello…can you help me to activate my roaming simcard because i cannot roam on to use here in china

    • marisol December 28, 2013

      Hello yule….my sim also here in china cannot used…

  • Reply » ofelia benigno September 18, 2013

    pls.help me to activate my smart roaming no.+639196583265

  • Reply » roberth perez September 22, 2013

    Pls. help me i want to activate roaming to my smart sim, i am already in abroad. thank you

  • Reply » josette December 17, 2013

    my husband leave the country and forgot to roam his number pls help, so HE CAN TEXT ME. 09498934582

  • Reply » rona mae December 23, 2013

    hello, just want to ask why i can’t call my boyfriends roaming number in saudi arabia, i have 165 pesos load balance.,when i tried to call it the operator says that ” the subscriber you are calling may be reach through text.” pls help me! i need to talk to mu boyfriend. :(

  • Reply » marisol December 28, 2013

    Please help me nman po kc wala signal ung roaming sim q pagdating dto sa china pero nung nsa hongkong ako meron nman….please email me nman po..salamat

  • Reply » Julian Varilla Jr January 17, 2014

    Please help me to activate or connect my roaming cp no is 639495702968 im here in Qatar Thank you.

  • Reply » ALVIN January 21, 2014

    Please help me to activate or connect my roaming cp no is +639198067481 im here in Saudi Arabia. Thank you.

  • Reply » christopher Lapina February 6, 2014

    pls.help me to activate my roaming number…+639472624490 im her in qatar

  • Reply » christopher Lapina February 6, 2014

    pls help me to activate my roaming number +639472624490..im her in qatar

  • Reply » jo alde February 13, 2014

    My sim was already roaming and used in Saudi for 2 days only then suddenly lost the signal.here is my # 09087986412, please help,

  • Reply » samuel February 16, 2014

    how my activate my ca;; divert

  • Reply » jhunz portnow March 21, 2014

    damn this chinese people!due to conflict with philippines(i guess)..last month I have a signal here in china,now this day no more signal..i cannot connect to CMCC or China Unicom..damn!i couldnt roam my sim but when I was in hongkong,I have a signal..

  • Reply » mercy morta April 16, 2014

    Type your message here…pls activate my roaming. Ito #09391365436 saudi arabia

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